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Neu Tool & Supply Return Goods Policy

Effective August 1, 2012

  • ALL Returns require a RGA prior to sending in for credit
    are to be shipped to Neu Tool & Supply, Attention RETURNS, prepaid by customer
  • New Returns must be in original packaging and in saleable condition
  • Returns are subject to inspection and manager/manufacturer approval
  • Returns cannot exceed 5% of total purchases from previous year
  • Returns are subject to restock fees, if received 90 or more days from original invoice date
  • Broken/claimed defective merchandise will be replaced, credited,
    or repaired following the respective manufacturer warranty policy
  • All warranty merchandise must have a copy of original invoice to end user
  • Products that are: Special Order, Discontinued, past their shelf life or not
    purchased from Neu Tool & Supply are considered Non-returnable
Download RGA form to fax or email